Last updated: August 6, 2026

At ByNuriel, we want every customer to have a positive experience with our products.

Because our products are created using a print-on-demand (POD) production model, each item is manufactured specifically after an order is placed. For this reason, we do not hold inventory and cannot accept traditional returns for products that were correctly produced and delivered.

This policy explains when refunds, replacements, and other solutions may be available.

1. Print-on-Demand Products

All ByNuriel products are made specifically for each customer after purchase.

Due to the personalized nature of print-on-demand manufacturing, we do not accept returns or exchanges for:

  • Change of mind.
  • Incorrect size selection.
  • Incorrect color selection.
  • Ordering the wrong product.
  • Personal preference.
  • The product not fitting as expected when the correct size was ordered.
  • Minor differences in color or placement caused by normal production variations.

We strongly recommend reviewing product descriptions, size charts, and product details before completing your purchase.

2. Eligible Refunds and Replacements

We will gladly review requests related to:

  • Manufacturing defects.
  • Printing errors.
  • Incorrect items received.
  • Damaged products caused during shipping.
  • Products significantly different from the item ordered.

If your order has one of these issues, please contact us so we can investigate and provide an appropriate solution.

3. How to Request Assistance

To request a replacement or refund review, please contact us within 30 days of receiving your order.

Please include:

  • Order number.
  • Customer name.
  • Description of the problem.
  • Clear photographs showing the issue.
  • Photos of the packaging if the item arrived damaged.

Requests submitted without sufficient information may delay the review process.

4. Review Process

Once we receive your request, ByNuriel will review the information provided.

When the issue is confirmed as a production or fulfillment error, we may offer one of the following solutions:

  • Replacement of the product.
  • Reprint of the item.
  • Refund of the order amount.
  • Partial refund when appropriate.

The final resolution will depend on the specific circumstances of each case.

5. Products Damaged During Shipping

If your package arrives damaged, please contact us as soon as possible with:

  • Photos of the damaged product.
  • Photos of the packaging.
  • Order details.

We will work with our production and fulfillment partners to resolve the issue.

6. Incorrect Address Provided by Customer

Customers are responsible for providing accurate shipping information at checkout.

ByNuriel is not responsible for:

  • Packages delivered to incorrect addresses provided by the customer.
  • Failed deliveries caused by incorrect information.
  • Additional shipping costs caused by address corrections.

If a package is returned due to incorrect customer information, additional shipping fees may apply for reshipment.

7. Lost Packages

If your order shows as delivered but you cannot locate it, please:

  1. Verify the shipping address provided.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier if necessary.

If the package is confirmed lost by the carrier, we will review the situation and determine the appropriate next steps.

8. Refund Processing

Approved refunds will be processed using the original payment method.

Depending on your payment provider or financial institution, refunds may take several business days to appear on your account.

9. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order.

Because production begins shortly after purchase, cancellation cannot be guaranteed once the order has entered production.

10. Contact Us

For questions regarding refunds, replacements, or order issues, please contact:

ByNuriel

Email: bynuriel@falcox.net

Website: https://bynuriel.com/

By placing an order with ByNuriel, you acknowledge and agree to this Refund and Returns Policy.